Read Kaleidoscope: Delivering Innovative Service That Sparkles by Chip R. Bell Free Online
Book Title: Kaleidoscope: Delivering Innovative Service That Sparkles|
The author of the book: Chip R. Bell
Format files: PDF
The size of the: 772 KB
Edition: Greenleaf Book Group Press
Date of issue: February 14th 2017
ISBN: No data
ISBN 13: No data
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Reader ratings: 6.8
Read full description of the books:
Add a Little Sparkle to Your Service
In his newest book on innovative service, bestselling author Chip R. Bell focuses on the importance of delivering the “core” of a service experience in a fashion that is value-unique, not just value-added. In his own words, “Innovative comes from your core; it evokes an experience of genuineness, a sense that its source is deep, not superficial.” This wonderful book offers powerful, practical advice, along with engaging stories of ways a novel service experience can also be one that is profound.
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Read information about the authorThe author of 22 books, Chip's newest book is "Kaleidoscope: Delivering Innovative Service That Sparkles." He is also the author of such bestsellers as:
• "Sprinkles: Creating Awesome Experiences Through Innovative Service"
• "The 9 1/2 Principles of Innovative Service"
• “Take Their Breath Away” (with John R. Patterson)
• "Managers as Mentors" (with Marshall Goldsmith)
• "Service Magic"
• "Managing Knock Your Socks Off Service" (with Ron Zemke)
• "Kaleidoscope: Delivering Innovative Service That Sparkles"
He has served as consultant, trainer or keynote speaker to such major organizations as GE, Microsoft, Nationwide, Marriott, Lockheed-Martin, Cadillac, KeyBank, Ritz-Carlton Hotels, Caterpillar, Eli Lilly, Verizon Wireless, USAA, Merrill Lynch, Hertz, Accenture, Home Depot, Harley-Davidson and Victoria's Secret. Global Gurus has ranked him for the last three straight years among the top three keynote speakers in the world on customer service, with two years in the top slot.
The Chip Bell Group was in 2014 ranked #6 in North America among mid-sized consulting firms for leadership development. He was a highly decorated infantry unit commander in Vietnam with the elite 82nd Airborne and served as a guerrilla tactics instructor at the Army Infantry School.
He has appeared live on CNBC, CNN, Fox Business Network, Bloomberg TV, NPR, ABC and his work has been featured in Fortune, Businessweek, Forbes, Wall Street Journal, USA Today, Inc. Magazine, Entrepreneur Magazine, CEO Magazine, WSJ, MarketWatch, Leader to Leader and Fast Company.
SPECIALITIES: Keynote speaking and consulting on innovative service, customer loyalty, service leadership, mentoring, management, and customer relationship management.
To book Chip as a speaker or consultant, visit www.chipbell.com